Support:
For any customer support issues, or technical problems (delivery of picks) on the web site, please contact:
support@winningEDGE.com
***WE PRIDE OURSELVES ON CUSTOMER SERVICE!
Commonly Asked Questions
I cannot remember my password. How can I get it?
There is a forgot password link on the login page. Clicking it will send you to a page where you can enter your email address. We will then reset your password randomly and email it to the matching email address we have on file. You may then use this new password to login and change your password to anything you like.
You can go directly to this page by clicking here.
Where are the plays that I bought?
You get the plays you bought emailed to you, and you can also always get them by clicking here.
How do I change my account information?
You can do this on the account settings page by clicking here.
What is a spread?
The spread is the number assigned by the oddsmakers to draw betting action on both teams. If Team A is considered a better team the oddsmakers will make them the favorite by assigning a number such as -7. At the end of the game, you deduct 7 points from the favorite's score to determine the winning team against the spread.
For example, if New York was a 7 point favorite over Dallas and the final score of the game was New York 24, Dallas 21, you deduct 7 points from New York and the adjusted score beomes Dallas 21, New York 17. This means Dallas covered the pointspread by 4 points.
What is a play?
A play is the handicapper's selection on a game. It can be either a side (team to win against the pointspread) or total (over or under the total points scored by both teams combined).
What does it mean to give a handicap on a game?
Handicapping is using stats, scheduling situations, weather, coaching and other information to determine which team to use as a play in a particular game.
What is an underdog?
The underdog is the team not favored to win the game
When I get a play saying, "teamA" or "teamB" +/- points, what does that mean?
This is the same as a pointspread or spread. See "What is a spread?"
What are points?
This is the same as a pointspread or spread. See "What is a spread?"
What does it mean "plus" or "minus" (+/-) points?
This is the same as a pointspread or spread. See "What is a spread?"
What is the line?
This is the same as a pointspread or spread. See "What is a spread?"
What does OVER/UNDER mean?
This is a play where the total amount of points in a game. (The combined scores from both teams.) Must be either "over" or "under" a given target number.
What does it mean when I get a play saying "teamA/teamB OVER" or "teamA/teamB UNDER"?
This means the play is based on the total amount of points from both teams combined to be either over or under a given point total from the sportsbooks.
The play is not telling which team will win.
Do I have to sign up?
You do not have to sign up to watch the videos, get free plays and read the blogs and articles.
What if I have a problem?
Click on customer assistance on the left navigation bar.
Are there guaranteed plays?
CUSTOMER SERVICE IS OUR #1 PROMISE:
We Offer "Single Game Guarantees" for Your Purchases- something you'll never receive from your stockbroker on Wall Street!
Every original pick you purchase (as a single game) on this web site is guaranteed with a replacement game (if it loses).
NOTE: This guarantee offer does not apply to Total Impact, All Day Passes, or Weekend Value Packs. Those are discounted value packages of multiple games.
Wayne Allyn Root and the Cool Hand Root organization go out of their way to offer you two options- you can either choose to purchase single games on this site (Vegas Legend, Millionaires, Billionaires, No Limit, etc) that are guaranteed...or purchase heavily discounted day or weekend packages with multiple games. These are not guaranteed because you already have the "value" built into the price.
The choice is yours. Either way you (the consumer) wins!
That's the Wayne Root Difference!
Customer Service is our #1 priority.
Do you know when I log into the site?
Yes. Every time you log in, we record that data to prevent customers from trying to commit fraud.
Why is my IP Address logged?
Credit card fraud is a problem online and this allows us to protect ourselves.
I cannot see the plays I bought a while ago, what gives?
When the games have started we stop selling the plays on the site. About an hour after the games have started we remove the plays from the site entirely.
Do the handicappers release plays everyday in every sport?
No. They pick and choose the best games to offer up. They believe in quality over quantity.
Is buying online safe?
Yes, the transactions are encrypted and safe.
Which credit cards do you accept?
Visa, American Express, Master-card and Discover Card.

